Red Ribbon Gifts
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RETURNS, REFUNDS & EXCHANGES

Refunds

Our suppliers do not offer refunds on any of our products so please choose your product carefully. If you change your mind, we do offer exchanges or credit note but we will not refund your money. If you would like to exchange your product, please notify Red Ribbon Gifts (RRG) within 3 working days from the date the product was delivered. We will inform you of the details so you can send the product back to the relevant supplier. Our suppliers will only accept products back that are in all their original packaging with all the correct tags on. Once the supplier has received and reviewed the return they can send out your new desired product or they can offer a credit note. All credit notes are valid for 6 months. Customers must bear the cost of freight if exchanging goods. Goods must be received in original condition so please take care to package appropriately.

When you receive your order, please check the product/s thoroughly. If the product has been damaged in any way you must notify us within 3 working days. Failure to notify RRG within this time frame means that any damage to the product must have occurred and will be deemed to have occurred after the product was delivered and it will therefore not be our responsibility.

If your product has been damaged and you have notified RRG within 3 working days, you can then arrange to send the product back by contacting us. Once the returned product is received and reviewed RRG will work with you on the next available options.

Our suppliers will aim to deliver exactly what was ordered but human error may happen from time to time. Please check that what you ordered was what was delivered. If by any chance you were given a different colour or size to what was ordered, you must notify RRG within 3 working days from the date the product was delivered. Once the returned product is received and reviewed, RRG will arrange a new product in the correct size and colour.

Exchanges

Once you receive your order, if the size or colour is not quite right for you then we will gladly exchange the product for a smaller or larger size, or for a different colour (subject to availability).
Please notify us on 0455 026 564 or admin@redribbongifts.com as soon as you intend to exchange the product. This must be done within 3 days of the delivery date. We will promptly reply to your email and advise of the delivery address (or give you the address over the phone if you choose to call 0455 026 564 within Australia).
If you choose a product of a lesser value then a credit note can be given to make up the difference. All credit notes are valid for 6 months.
Then send back the product and ensure the item is in brand new as it was purchased. Please ensure that it’s in perfect condition and has all tags attached.
We reserve the right to refuse an exchange if we believe the product has been worn or used, or if the product is damaged in anyway. If the product is in its original condition, we will exchange the product or issue you with a credit note.
Sorry, we do not offer refunds - so please be careful when purchasing your products.

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items or offer you the most cost effective and convenient option for you.

PRODUCT DISPLAY

Redribbongifts.com.au attempts to display as accurately as possible the colours and material of the products shown on the site. However because the colours you see will depend on many factors, including your screen monitor or printer, redribbongifts.com.au cannot guarantee that the colour you see matches the product colour. Redribbongifts.com.au provides a detailed image, description and size of each product, ensuring you are provided with accurate information.

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