DELIVERY INFORMATION

When you get to the shopping cart you may choose the following shipping options:

Australian Post Standard Service (All of Australia and PO Boxes)
Australian Post Express Service (Express Post Network - see below)

Australian Post Standard Service
Goods sent via Australia Post's standard service may not be tracked. In the rare event that goods are lost in transit Australia Post can launch an investigation however this does not guarantee recovery. Red Ribbon Gifts is not liable for goods lost using this service.

Australian Post Registered Service
If you would like to use standard post but wish to track your goods you may arrange registered post for an additional $2.80. 
Just call Red Ribbon gifts toll free on 1800 RED RIB (733 742) to place your order and arrange this service for added piece of mind.
 
Express Post
Goods sent via Express Post may be tracked. Australia Post guarantees next day delivery to locations within the same Express Post Next Business Day network on a business day Monday to Friday in accordance with the conditions set out on the Express Post item. To view the network  click here

International Delivery
International Delivery can be arranged. Please contact Red Ribbon Gifts via kate@redribbongifts.com.au or
(+61 2) 67 72 3400.

Delivery Times
Delivery times depend on chosen mode of delivery and destination, however as a general rule please allow for 2-7 working days.

Orders received by 2pm weekdays will be dispatched that day - otherwise orders will be dispatched next business day. Orders placed over the weekend will be processed on the following working day (Monday unless a public holiday coincides).

Red Ribbon Gifts does not dispatch on weekends or public holidays - orders placed on these days will be dispatched next business day.

Delivery Details
Please ensure you include the correct delivery details as goods returned to Red Ribbon Gifts will incur a re-dispatch fee. Red Ribbon Gifts recommends delivery to workplace addresses - if the recipient of goods is more likely to be at work. Please provide authority in the SPECIAL INSTRUCTIONS field in the shopping cart for the gift to be left at reception if your unable to sign for delivery.

Transit Cover
Transit cover can be arranged with Australia Post at an additional cost of $1.05 per $100. Please enquire at kate@redribbongifts.com.au or phone toll free 1800 RED RIB (733 742). Transit cover dose not extend to jewellery.

Red Ribbon Gifts is not liable for goods that are damaged in transit, however if you receive your package in poor condition we want to hear about it. Please contact us on 1800 RED RIB or kate@redribbongifts.com.au

Delivery of Goods
It is not the responsibility of Red Ribbon Gifts to guarantee the delivery of goods. If goods do not arrive, please advise Red Ribbon Gifts on 1800 733 742 or email kate@redribbongifts.com.au and we will take up an investigation with Australia Post. Red Ribbon Gifts is not liable for any loss or damage caused by the delivery of late goods
Late delivery does not entitle the customer to cancel the order.

Payment Methods
Red Ribbon Gifts accepts Visa, MasterCard, American Express, Diners Club, JCB, Direct Deposit and Cheque. If you are not comfortable placing your order over the internet, that's fine - just call 1800 733 742 and speak to a team member of Red Ribbon Gifts who will gladly arrange a payment method that is best for you!

PETALS DELIVERY INFORMATION - Flowers
Petals charge a flat rate of $18 for handling/preparation of goods and delivery which is included in the displayed price.
Australian and New Zealand orders are guaranteed same day delivery if Petals receives the order on weekdays before 2.30pm and 10:30am on Saturday Australian time. The exception will be remote areas where a courier from the nearest florist cannot be found to meet this timetable. No Sunday deliveries are guaranteed.
While Petals will try their best to deliver at specific delivery times (example 10am) we cannot guarantee this due to uncertainties with the nearest florist’s courier timetable.

Orders to other countries are difficult to guarantee delivery times due to time zones and other operating issues. Petals suggests 48 hours be allowed.Petals uses the services of florists and relay services around the world. We are confident these supply-side florists will try their best to deliver to the customer’s specifications. However we cannot guarantee specific flowers due to uncertainties on availability around the world. Petals have a Substitution Policy on its websites that explains a formula for the completion of orders where all order criteria cannot be met.
In the event of a dispute over an order, Petals undertakes to endeavour to resolve the matter to the satisfaction of all parties.